Legal
Return & Refund Policy
Shop with confidence — our simple return policy has you covered.
Return & Refund Policy
- No refunds on special ordered parts.
- All returns must be accompanied by a copy of the original receipt.
- AutoPartOcean does not cover labor charges in any circumstances.
- Abuse, commercial use or industrial use voids any and all warranties.
- AutoPartOcean only guarantees the performance of the part, not the appearance, since it is a used part.
- If an order is cancelled for any reason other than a performance-related issue, a restocking fee of 30% will apply.
- If the order is cancelled after shipping, a restocking fee of 30% will apply along with the shipping charges.
- If the order is refused at the doorstep, a restocking fee of 30% will apply along with the shipping charges.
- All deposits and booking amounts are taken in "good faith" and are non-refundable under any circumstances.
Warranty Claim Procedure
In the unlikely event of a Head/Block/Transmission being defective, we will require the following to be emailed to us:
- AutoPartOcean provides a standard replacement warranty of 30 days.
- To activate the warranty, provide a copy of the Driver's License or any State ID (Photo ID).
- A detailed diagnostic report along with pictures & video of the defective part from a Certified Mechanic is required.
- A copy of the mechanic's certification along with their correct information must be provided.
- Once all required paperwork is received, we will decide whether to provide a refund or replacement.
- Accessories are not covered under the warranty, whether damaged or missing.
- Shipping charges are not covered under warranty.
If you have any questions or concerns regarding the warranty or any other queries, feel free to contact us via email at [email protected] or call us at +1-888-819-5651.
AutoPartOcean reserves all rights to change or modify the warranty at any time.